In 2016, the turnover rate for Direct Support Professionals rose to a staggering 51%. Although there are admittedly many barriers that human services agencies face when it comes to recruiting and retaining employees, this number is extremely high. And with over half of most agencies’ staff being replaced every year, it becomes not only increasingly expensive to replace employees (the average turnover cost at $3,000-$5,000 per employee), but there's also a direct impact on existing staff who are burdened with an increased workload and on the clients who receive a lower quality of care.
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