When we talk about adoption, unfortunately we don’t mean bringing home puppies from the shelter. What we mean is the process by which end users become comfortable with and accept new technology; a process that can have significant consequences on the success of an implementation. If employees of an organization find a new technology to be cumbersome or difficult to use, they’re likely to continue performing duties as best they know how, or by creating workarounds for themselves. This can cost an organization time, effort, and dollars.
Fuel Good 2018 Highlights
Nikki Trinnear | 02.23.18