As a Human Services agency, you’re constantly tasked with “doing more with less.” With tight budgets and even tighter restrictions on how you spend funder dollars, making sure your organization is running as efficiently as possible is a must. In our experience though, most human services organizations are so busy focusing on service delivery and putting out fires that they have little time left to focus on internally-strategic things such as determining the average cost of many of their day to day processes or figuring out more efficient ways to manage these tasks. And, because funding is tight, purchasing a new management system that could automate many of these processes seems too costly so many agencies continue to rely on paper-based or manual methods.
But what is the true cost of completing tasks manually? While the 3-4 minutes it may take to do something simple like walking over a purchase request to a supervisor’s desk for approval may seem insignificant, if you have to do it a couple times a week, and then multiply that by a year, you’d be shocked by how much time you’ll have spent walking back and forth between desks just to do this one minor task. But obtaining approvals isn’t the only offender when it comes to surprisingly-costly manual processes. Some other tasks that add up to significant time and costs wasted are Expense Claims, Purchasing and Inventory Management, Timesheets/Payroll, and Employee Scheduling.