Kenora District Services Board delivers needed social services to all citizens in the District of Kenora, Ontario. They provide assistance to Ontario Works, Social Housing, Emergency Medical Services and Early Learning and Child Care Services under the vision that with forward thinking and engaged employees they can achieve consistent service and better outcomes.
What was holding them back?
As Kenora District Services Board expanded they needed a more advanced financial management solution and several other product enhancing features to support their operations. They had three main pain points. The first was reporting; with their existing financial software, reports were time consuming to create and the capability to easily update reports was not there. The second was navigation; within their system it was hard to find what they were looking for. It often took several clicks or drill downs to find relevant information and the search capability of the system was not thorough. Lastly, end users did not have access to the information they needed. The Finance team was constantly being asked for data and figures, which had to be manually pulled and distributed. Since this data was a snapshot, it became stale very quickly.
How we helped
By implementing our integrated Finance solution, KDSB was able to achieve greater operational efficiencies, including easy access to real-time data, allowing for better decision making and increased employee productivity now that staff could access financial information without dependence on the Finance department. The new system not only provides access to this information, but also employs an intuitive user interface that makes finding specific data quick and easy.
How they now leverage technology to serve more people
After implementing their new solution, KDSB was able to immediately reduce their accounting costs quite drastically and realized significant improvements in efficiency. The new solution virtually eliminated human errors of keying in information, and their reporting became a breeze! With a flexible system that could be updated to meet changing ministry standards, their month-end reports were able to be completed in a fraction of the time. Overall, because of these new-found efficiencies, KDSB is now saving a considerable amount of money per year, which is being reallocated back into their services.