What types of information (if any) may be collected from you and by what means;
How such information may be used;
The consequences (if any) if you choose not to provide personal information;
Who (if anyone) is collecting your personal information; How this information may be used, including, who (if anyone) it might be shared with;
How SPARKROCK ensures data security, quality, and integrity;
How you can confirm and, if necessary, change the personal information SPARKROCK maintains;
In what circumstances SPARKROCK will delete personal information which it has collected;
Where and how to ask questions or file complaints.
What Information is collected and for what purpose is it being collected?
In order to give you the best experience on our site, SPARKROCK may collect demographic and aggregate information from its online visitors who access its sites. Demographic information is anonymous information, which may include age, gender and geographic location. Aggregate information is data about a group or category of services or users from which individual identities have been removed. In other words, how you use a service may be collected and combined with information about how others use the same services, but no personal information is associated with this information. Therefore, demographic information and aggregate information are not considered personal information as neither is linked to an identifiable individual.
User Comments and E-mail
Our web sites will sometimes invite users to provide us with their comments on our products or on certain events. Users who wish to provide us with their comments will sometimes have the option of also providing us with their name and e-mail address. We do not require users to provide us with such information, however. Comments provided to SPARKROCK by users may be posted on our web sites. Alongside such comments, we may also post the user's first name and last initial as well as the city and province which this user has indicated he or she is from. However, we will ensure that any such postings on our web sites do not contain any personal information.
To the extent an online form or an e-mail submitted by a user contains personal information, we will only use such personal information to the extent it is necessary to respond to any comment or question from such user. We will limit access to such personal information and will keep such personal information in a secure system. Although most online forms and e-mail messages submitted by users are deleted after we respond, in certain cases hard copies or data extracts may be kept on file. Any such copy or any such information, to the extent it is personal, will also be stored in a secure location.
SPARKROCK does not use "web beacons" (a.k.a. "web bugs," "action tags," "pixel trackers," or "clear GIFs") on any of our online properties. SPARKROCK maintains log files, which contain Internet Protocol ("IP") addresses. An IP address is a numeric address that is assigned to your computer by your Internet Service Provider. We do not link IP addresses to personal information. In general, we only use log files to monitor traffic on our Web sites and to troubleshoot technical problems. In the event of abuse, however, we may block certain IP addresses.
What Safeguards Does SPARKROCK Use to Protect my Personal Information?
SPARKROCK maintains reasonable safeguards in an effort to ensure the security, integrity and privacy of the personal information we collect. We also have implemented reasonable security measures in an effort to protect against the loss, misuse and alteration of the information under our control including the use of 128-bit RSA encryption. Personal information collected by SPARKROCK is stored in secure operating environments that are not available to the public (e.g., locked rooms) and access to that information is limited to employees who need the information to provide you with our products or services.
Changes to this Policy
We reserve the right to make changes in this policy. If we make such changes, we will post the changes and change the date at the top of the policy. Please check back from time to time to ensure you are aware of any changes in our privacy practices.
Where and How to Ask Questions or File Complaints?