You can’t afford to put your clients at risk, so having the right person on the right shift, every shift, is critical to protect those relying on you. Partly that means having properly credentialed staff on hand, and partly it means making sure you’ve got staff with the best set of specialized skills available generally. From registered nurses to someone on floor with up-to-date CPR credentials, your staff work for you because they’re the best. So you put those most capable people where they’re most needed.
But if you’re managing staff qualifications manually, or worse still not actively tracking staff qualifications, you can’t position your people to make the most of their skills and knowledge. And you’re potentially putting your clients, and your organization, at risk.
What kind of risks? Four specific ones:
Negative Client Outcomes
The #1 reason to have qualified, relevantly skilled staff on each shift is to best support your clients. Because if you’re not properly utilizing qualified, trained staff to cover likely problems or look after known concerns, you’re putting their well being at risk. Your clients’ safety is directly dependent on the skills, knowledge, and experience of available staff.
Union and Regulatory Noncompliance
After your clients, your next biggest concern is union and regulatory compliance. Not complying with your union contracts and broader legislation at federal, provincial/state, and municipal levels comes with consequences. That fallout can range from a negative impact on your reputation, to union dissatisfaction, and right up through some decidedly large fines. None of that is worth risking.
In order to best look after those in your care, the people providing that care have to trust your ability to lead, your motives, and your organizational goals. People want to work with qualified, capable colleagues. And no one wants to be in a situation where another team member’s lack of qualification or skill causes their clients harm.
If you’re not tracking staff qualifications, your team will know, and it’s going to affect morale. How? First, if staff find out you’ve scheduled staff with expired credentials, the rest of your staff are going to feel unsafe. Second, if you have to keep scheduling qualified staff alongside staff without proper training to look after them, you’re going to end up with animosity on both sides.
Rising Overtime Costs
If you have only some staff with the necessary qualifications to do their work effectively, they’re either going to be stuck mentoring less or unqualified staff, or working solo. In either case, they’re going to get the majority of shifts because you’re sure of their accreditation. And that’s going to lead to an hours imbalance, and also overtime costs because those highly trained staff you’re relying on are almost certain to go over their weekly hours under those conditions.
And that overtime? It’s can add significantly to your organization’s operating costs, as we’ve talked about previously in our blog on cutting down on unplanned overtime.
To ensure your people are safe, satisfied, and that you’re in compliance with union and government regulation, you need to be able to accurately track and manage qualifications. Spreadsheets may work in the short term, but a scheduling tool lets you keep costs low and maintain a careful eye on staff qualifications.
That’s where we come in. Ask about Sparkrock’s Scheduling & Time Entry tool today, so you can rest easy, knowing you’re using the best staff for the job, every single shift.