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6 reasons your human services organization needs an “all-in-one” back office solution

You have a vital role in caring for some of society’s most vulnerable people, but are administrative headaches and hurdles holding your organization back?

Without clear, organized financial and HR management information that empowers decision making, Human Services Organizations, such as those providing long-term care and assisted living support, often struggle with the deluge of competing priorities.

From scheduling that seems impossible, to communication break downs between finance, HR, payroll, and managers – the right technology could be the answer you’re looking for.

How could a modern administrative software such as an all-in-one Enterprise Resource Planning (ERP) solution help?

Make scheduling a breeze

By tracking key information such as availability, location, seniority, qualifications, accreditations, and more, your ERP makes it easy to find the right person for every shift, keeping your organization compliant to your funders. Of course, managing shifts is a two-way street. An ERP should make it simple for employees to request shifts and speed up replacements in the case of an absence. Ease your admin burden with tools that help you to manage staffing changes like unexpected sick time or vacation, empower staff to bid for open shifts, and automatically notify supervisors to approve or decline bids.

Trust your numbers with one source of truth

Does HR and finance have different answers if you ask about your current Full Time Equivalents (FTEs)? How many different profiles do you have on your employees? Does it depend which system you are looking at? Your data can tell a lot of different stories and inform your decision making, but only if you can trust its accuracy. Incorporating all your data in one database ensures you can trace every number in a report back to its source, so you’ll get consistent results no matter who pulls the data.

Easily track program outcomes

Improve results and prove ROI with the ability to track progress against improvement plans, share information with invested stakeholders, such as family members, and pull reports on overall trends.

Integrating case management into your ERP informs outcome measurement — for instance, providing a clear answer to what percentage of improvement plans were successful this year? With the right data, your teams are able to monitor how well they are providing services, as well as clearly measure how much financial support is necessary to achieve specific kinds of outcomes.

Reduce the reporting burden – and clear the way for strategic planning

How long does it take to pull your monthly or quarterly reports? What details are missing that can help you understand the trends affecting program outcomes? With a single database, and customizable reports that you can set up and then re-run as often as you want, you can take your reporting from days or weeks to hours or minutes. This frees up your finance and HR teams to focus their time and energy on finding new strategic opportunities for your organization to grow and improve.

Empower your employees with access to key information

Many organizations are stuck with outdated systems for vacation requests, expenses, budget management, and more. An ERP can offer a number of ways to breakdown these bottlenecks. For example, an employee access portal such as My Sparkrock means all team members can see their vacation allowance, request time off, file expenses, and more. For team and budget managers, role-based permissions mean you can give them access to the information they need to make better decisions every day.

Stay on budget with real-time insights

In order to make better business decisions amid competing daily priorities, a varied group of users— from supervisors to the COO—all need easy access to financial details. The simpler and more visual a modern ERP can display this information, the better. Real-time visibility into budget information is a good place to start, including what’s budgeted, committed, paid and left available.  Program stakeholders can use this information to make the most of their budgets, and prevent costly overspends. The right solution will let you tailor reports for non-finance staff so they have the most useful information at their fingertips.

As a Human Services Organization, you undoubtedly suffers from its share of inefficiencies and tedious manual financial processes, but resolving these operational deficiencies is only a small step in a longer journey. Investing in a platform like an ERP should be about more than just prudent financial and workforce management.

The right ERP system can fuel a transformation in your organization that alleviates bureaucratic frustrations, but also gives you the confidence to embrace data-driven decision-making for a stronger future.

Ready to learn more? Request the ERP Buyers’ Guide today.


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